Owner FAQs

Answers to your frequently asked questions

• Are you licensed?

  Yes. We are fully licensed by the Pennsylvania Real Estate Commission as a real estate brokerage which allows us to conduct property management services as well as real estate services.

• Can I reach you after hours?

  While we are available 24/7/365 days a year for emergency maintenance requests, we ask clients and tenants to contact us during business hours Monday through Friday 9:00am-5pm for all non-emergency communication.

• Can you deposit my owner disbursements directly into my bank account?

  Yes. All owner disbursements are paid via direct deposit.

• Can I view the signed lease?

  Yes. The signed lease is available to view through the online portal.

• What is the average length of lease?

  Our minimum lease term is one (1) year unless the Owner requests otherwise.

• How soon can you start managing my property?

  Once we have a signed property management agreement, we begin to gather all information for us to manage your property. “It usually takes 24-48 hours after signing a management agreement, depending on how quickly you provide us with the necessary information for us to contact your tenant(s) and officially take over the management of your property.

• What types of properties do you manage?

  Currently, our management portfolio consists of all types of residential properties including condos, single family homes, townhomes, and multifamily buildings. Our commercial portfolio consists of office and retail properties.

• What types of reports do I receive and with what frequency?

  You will be emailed a rental owner statement with a detailed breakdown of every expense and transaction associated with your property each month. You will also have the ability to run 24 different reports at any time via the online owner portal.

• Who holds the tenant security deposit?

  In order to prevent our clients from having to deal with landlord-tenant disputes associated with security deposits, we handle all security deposit collection and escrow services.