Four Common Tenant Complaints and How to Handle Them
Maintenance Issues
Maintenance issues are at the top of the list of common complaints for a reason. All rental homes require regular maintenance, and if it is not being done regularly, small maintenance issues can quickly develop into bigger repair problems
Lack of Communication
Delaying or forgetting to respond can seriously impact your tenant retention, since tenants will quickly lose confidence in a landlord who simply doesn’t respond. For this reason, it is important to respond to your tenants promptly and helpfully whenever they reach out to you.
Pest Problems
When pests invade, tenants will probably contact you to complain.
Noisy Neighbors
This particular complaint can be a difficult one to handle because you have limited control over who lives next door or across the street. But there are some things you can do to address the problem. First, you can get to know the people living next door and establish a good rapport with them. Then, if the noise issues continue, you could simply talk to them about it and see if they would be willing to keep the noise down, at least during the night. You could also encourage your tenant to do the same, if they are willing and able to do so.
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