TENANT BENEFIT PACKAGE
Benefits so good, you may never want to leave.
We don’t just want you to rent from us. We want you to stay with us. At Times Real Estate Group, making you feel at home is everything. We created a benefits package that is sure to make you very happy the entire time you’re here.
It is a set of great features, designed to make our Residents’ and Owners' lives easier. This package includes everything from an upgraded maintenance platform and a 24/7 resident portal created to make Times Real Estate rental homes a better place to live. In this article, we’re going to talk about why this is such a great program and answer some commonly asked questions.
Utility Concierge Service
Citizen Home Solutions will take care of connecting all your utilities and amenities so you can focus on more important things in moving into your new home or office. They are a fast and easy service that will take care of all your utility services and moving needs. They will ensure that you get the best rate and deals that are available for your home! The best part about their service is that they can take care of everything typically with just one phone call.
Home Buying Assistance
When you are ready, TREG can connect you with a licensed agent that can help you find and purchase a new home of your own. We can also connect you with a lender who can help get you prepared. There is no fee for this service as part of the Residents Benefit Package
Vetted Vendor Network
Rest assured that all technicians sent to your home are reputable, licensed when required, and professional for any and all repairs.
Late-Fee Reduction
TREG will grant a one-time reduction of your late fee by $25 if paid the same day that the late fee is applied to your account. This can only be used once every 12 months.
Longer Office Hours
We are open with live support Monday-Friday from 9:00 am-5:00 pm
Tenants can reach a live person easier and we pride ourselves on returning calls on the same day.
Free Credit Reporting for All Rental Payments made during this Lease
Tenants receive the benefit of positive credit reporting for all on-time rental payments. Credit Bureau collects rent payment data from us. Credit Bureau creates an incentive for on-time rent payments by helping you build positive credit. Credit Bureau will show late payments but will only help your actual credit score. If you are late on a payment then it can take away the positive score it gave your on-time payments.
No Additional Charges for All Rental Payment paid by EFT through the tenant portal.
Tenants simply pay their rent through the portal without a fee for debit transactions
Ability to Pay Rent in Cash
With Retail Cash Payments, powered by PayNearMe, you can pay rent in cash without a bank account, credit card, or photo/government-issued ID. All you need to do is get a printed code or mobile payment code from us, visit a participating PayNearMe store, show the cashier your unique payment code, and make your cash payment. Fee may apply.
Included Tenant Portal for Payment Options, and Electronic Statements.
Tenants have free access to our Tenant Portal to pay online using all included payment options to include the automatic ACH option and have access to electronic statements. As well as submit maintenance requests online 24/7, 365 days a year.
HVAC Filter Delivery
High-quality HVAC filters are delivered every 90 days to help save you up to 15% on your energy bills and reduce your HVAC maintenance issues. Should you have any filter installation or delivery questions please contact Second Nature at hello@secondnature.com 1-800-308-1186, Mon - Fri 10 to 6 EST.
Text Communication
We understand that communication via text is convenient. We’re all about making life more convenient for our residents.
Virtual Move-in
Enjoy a personalized service by one of our professionals to make sure you have the best move-in experience possible. Move-ins and Move-outs have never been so easy! No need to drive to our office to get move-in access. No need to drive to our office to turn over 100% possession of the property by returning keys. Simply use the lockbox. The lockbox code will be given to Tenant once Tenant provides all move-in items.
Resident Rewards Program
Rewards! Earn rewards and save on everyday expenses for the best rental experience you’ve ever had.
Landlord Reference
Finally, we offer a free-of-charge reference to any tenants who have satisfied all terms and conditions of their lease.
This can help you find other properties and negotiate lower rents when you decide to move on.
Why did we choose to implement the Resident Benefits Package?
We believe in doing everything we can to make our clients’ lives better and easier, and the benefits package is a big part of that! This package offers lots of great features for you, access to a 24/7 upgraded maintenance platform, a free Resident Portal, a one-time $25 late fee credit, live chat on our website, home buying assistance, and utility setup assistance from Citizen Home Solutions Including everything on the list below means the residents won’t have to spend hours of their time dealing with utilities or dealing with long hold times for maintenance requests. We’re able to use really great, innovative programs to bring these features to our Residents, which benefits everyone in the long run. For a full list of benefits, visit our Resident Benefits Package page.
Can Residents opt out of this Benefits Package?
This is the most common question we get! Unfortunately, no – you cannot opt out of the entire package.
The Resident Benefits Package will apply to all homes and Residents in Times Real Estate Group portfolio. Residents receive the benefits of the coverage without applications, credit checks, or billing!
We spent a great deal of time, energy, and money researching these different programs to ensure our residents have the best coverage possible, with the easiest solutions at their fingertips for some of the most frustrating aspects of renting a home. We try hard to be the best property management company in Chester County and we believe the Resident Benefits Package is a large part of that!